Question 1

Having trouble signing in?

Accepted Answer

To sign in, you'll need to use the email address and password you created when you initially joined. If you can't remember your password, please click the "Forgot Password" link during sign-in, and check your spam filters for password reset instructions. 
 
If the system still isn't recognizing you, please contact us (https://www.ctbees.org/contact-form)and we will reset your account.

Question 2

Can I change my sign-in email address?

Accepted Answer

Sorry, but your email address is directly connected to your membership and cannot be changed. If you need to update your address, please cancel your account create a new membership using a different email.

If you are unable to cancel your original account, please reach out and we will take care of it.

Question 3

How can I get notified if an event is rescheduled?

Accepted Answer

In order to receive updates on an event, please register to attend. This will add you to the list of people who receive notifications about an event's status, including rescheduling or cancellation.

Question 4

Where can I watch event videos?

Accepted Answer

To watch Bee Talks and Bee Yard Workshop videos, subscribe to our YouTube channel >>(https://www.youtube.com/channel/UCkNud2h_wiR_Cmo2IA3j_ng)

To watch Guest Speaker videos, please sign in here using your CBA Membership to explore our full video library >> (https://www.ctbees.org)
Not all event videos are available for viewing.

To watch Bee School videos:
Ticketed Attendees - Please check your email for recordings sent at the completion of Bee School.
Otherwise, you may purchase video playback here:

Bee School Replay
https://www.wix.app/stores/6401041e-a3c8-47cf-9414-8888cd735dbe/catalog/12d64bae-d77c-d270-51fc-568628936518?d=https://www.ctbees.org/product-page/bee-school-replay

Question 5

How can I use my CBA membership discount on events?

Accepted Answer

Many of our events are discounted or free for CBA members. To use your discount, please sign into our website during event registration, and your discount will be automatically applied to the ticket price.

Question 6

I'm a member, but I'm not receiving emails from you. How can I fix this?

Accepted Answer

If you're a member of CBA, you should be receiving our emails.
 
If you aren't seeing our emails in your inbox, please search your Junk & Spam folders. We send to all members in bulk, and sometimes bulk emails may be rejected by your system, depending on your email provider's settings.

Still having problems? Please contact us,(https://www.ctbees.org/contact-form) giving us your correct email address so we can check it against our system and make sure we're sending to the correct address.

Question 7

Can I use a gift card to purchase Membership?

Accepted Answer

No. Currently CBA Memberships cannot be purchased using gift cards. If you'd like to purchase membership for someone, please reach out to us at info@ctbees.org.

Question 8

I tried to join, but my payment was declined. Can you help?

Accepted Answer

If your payment has been declined, please check your bank or credit card system to make sure this transaction is marked safe, and remove any blocks or flags on your online purchase.  Sometimes, the transaction may appear to come from WIX within your purchase history.

If you are still unable to complete your payment, please try using our PayPal option, which will allow you to use a credit or debit card without having a PayPal account during check-out.

Question 9

Can I access Membership Meeting Minutes?

Accepted Answer

CBA Membership Meeting minutes are available upon request. To access, please contact us HERE > (https://www.ctbees.org/contact-form)

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